Customer Service Automation
Respond to comments, questions, and customer service requests with empathy and intelligence that builds genuine relationships at infinite scale.
AI Voice Operations
Replace Your Entire Call Center With AI That Sounds More Human Than Humans.
Handle unlimited conversations in 40+ languages, 24/7, with empathy and intelligence that deepens customer relationships.
90%
Cost reduction
40+
Languages
24/7
Always on
3wk
To go-live
Capabilities
What Our AI Voice Agents Do
Our AI Voice Agents handle a wide range of business functions with human-like intelligence and zero wait times.
Sales & Appointment Booking
Book appointments directly into calendars, AI handles all booking logistics, then qualifies leads through natural conversation.
Lead Qualification
Qualify leads through natural conversation with dynamic flows based on prospect behaviour. Handles objections in real time.
Returns, Refunds & Complaints
Process returns, refunds, and complaints empathetically. Recognises tone and escalates to humans only when truly needed.
Voice of Customer Programs
Analyse communication and feedback to understand the emotional responses your brand and offerings generate — at every touchpoint.
Cross-Channel Continuity
Personalised multi-channel conversation management. Voice, chat, email — one identity, full memory across channels.
Why It Works
Experience the Future of Voice Technology
Our voice AI doesn't just answer calls — it builds relationships. With emotional intelligence that understands context, tone, and intent, it delivers genuinely human experiences at infinite scale.
Human-like Conversations
Natural cadence, interruptions, contextual memory. Customers don't realise they're talking to AI.
40+ Languages
Native fluency across the languages your customers speak. Same agent, same brand, every market.
Massive Concurrency
Handle thousands of conversations simultaneously. Scale to a Black Friday surge without hiring.
Custom Voice Design
A voice identity matched to your brand and use case — from warm and reassuring to crisp and efficient.
Zero Wait Times
Every customer is answered immediately, every time. No queues. No "your call is important to us".
Seamless Handoff
When a human is needed, the AI passes a complete transcript and context. The customer never repeats themselves.
Integrates with Your Stack
Salesforce, HubSpot, Zendesk, ServiceNow, Calendly, Acuity, custom databases. Pre-built & bespoke connectors.
Enterprise-Grade Security
SOC 2 Type II, end-to-end encryption, GDPR / CCPA / HIPAA / PCI DSS compliant. Private cloud or on-prem available.
Pricing Plans
Transparent pricing with plans to suit businesses at every stage of growth.
Starter
For small teams and proof-of-concept
Setup Fee
£3,500
one-time
Included Calls
Pre-paid blocks (min. 250)
Equivalent to £1.95 per call
- 24/7 availability
- Standard integrations
- Email support
Business
For growing operations needing predictability
Setup Fee
£1,300
one-time
Included Calls
5,000 calls per month
Equivalent to £0.50 per call
- All Starter features
- Advanced integrations
- Priority support
Enterprise
For large-scale deployments with custom needs
Setup Fee
Custom
tailored to your needs
Included Calls
Unlimited
Contact us for pricing
- All Business features
- Custom integrations
- Dedicated account manager
Transparent Billing: Know your committed spend upfront.
Flex Up or Down: Adjust your block size or switch tiers anytime.
90-Day Performance Guarantee: See measurable cost reduction in three months or your next month is on us.
Implementation Process
We'll have your AI Voice Agents up and running in as little as three weeks with our streamlined process.
Discovery & Planning
Discovery Workshop
We'll analyze your current call center operations, identify key use cases, and establish KPIs for measuring success.
Knowledge Collection
We'll gather your existing resources—FAQs, call scripts, playbooks, and call recordings—to inform your Voice Agents.
Development & Integration
Voice Agent Development
Our team crafts your custom Voice Agents with the right personality, language capabilities, and domain expertise.
System Integration
We connect your Voice Agents with your CRM, ticketing systems, knowledge base, and other critical business tools.
Testing & Launch
Quality Assurance
We rigorously test your Voice Agents across different scenarios and edge cases to ensure exceptional performance.
Go-Live & Optimization
We deploy your Voice Agents and begin the continuous improvement cycle based on real-world performance data.
Ongoing Support
After launch, we continue to optimize your Voice Agents with:
Weekly performance reports
Monthly optimization meetings
Regular knowledge updates
Continuous AI training
How Our AI Voice Agents Work
We combine cutting-edge natural language processing, voice synthesis, and conversational design to create voice agents that sound and respond just like humans.
Custom Voice Design
We create a voice identity that matches your brand and use case requirements.
Conversation Design
Our team designs conversation flows optimized for your specific business objectives.
Integration & Testing
We integrate the voice agent with your systems and rigorously test for quality and accuracy.
Deployment & Optimization
Launch your voice agents and continuously optimize based on performance data.
Compare
Traditional Call Centre vs. Syncsity AI Voice
See how our AI Voice solution compares to traditional call centres across key performance metrics.
| Metric | Traditional Call Centre | Syncsity AI Voice |
|---|---|---|
| Operating cost | Full-cost agent + management overhead | Up to 90% lower |
| Availability | Business hours, queues during peaks | 24/7, zero queue |
| Languages | Limited by hiring pool | 40+ native |
| Concurrent calls | 1 per agent | Thousands simultaneously |
| Quality consistency | Varies by shift, fatigue, churn | Identical every call |
| Time to scale +50% | 6 to 12 weeks of hiring & training | Instant |
| Time to deploy | 3 to 6 months | 3 weeks |
FAQ
Common Questions
Get answers to the most common questions about our AI Voice Agents.
How do your AI Voice Agents differ from traditional IVR systems?
Unlike IVR systems that use rigid menus and limited pathways, our AI Voice Agents engage in natural conversations. They understand context, remember details across the conversation, respond to interruptions, and can handle complex, multi-step interactions just like a human agent would.
How quickly can you deploy an AI Voice Agent for my business?
We can deploy AI Voice Agents in as little as three weeks from kickoff to go-live. The exact timeline depends on the complexity of the use case, availability of training materials, and required integrations. Our implementation process is designed to get you up and running with minimal delay.
What systems and platforms can your Voice Agents integrate with?
Our AI Voice Agents integrate with all major CRM platforms (Salesforce, HubSpot, etc.), ticketing systems (Zendesk, ServiceNow), scheduling tools (Calendly, Acuity), payment processors, and custom databases. We offer pre-built connectors for common systems and can develop custom integrations for proprietary platforms.
Is my data secure with your Voice Agents?
Absolutely. We maintain rigorous security standards including SOC 2 Type II compliance, end-to-end encryption, and regular penetration testing. We can deploy in your private cloud or on-premises for sensitive industries. All data processing complies with GDPR, CCPA, and industry-specific regulations such as HIPAA for healthcare or PCI DSS for payment processing.
Will AI Voice Agents replace human agents entirely?
Our AI Voice Agents handle most inquiries independently, but they're also designed to recognise when human intervention would be valuable. In these cases, they can seamlessly transfer the call to a human agent, providing a complete summary of the conversation and issues discussed so far, ensuring continuity and preventing customers from having to repeat information.
Hear our AI Voice Agents in action.
Schedule a demo to hear our AI Voice Agents handle real conversations and discover how they can transform your business communications — or skip the call and start with a free 15-minute Aha! Assessment.